| SHIPPING: We usually ship all orders via UPS
although we may ship by other means depending on various factors. Rates and delivery times will be based
on their current billing and delivery schedules and the size of the order.
Orders are usually shipped within two (2) days of receipt of the order,
excluding holidays and weekends. An exception to this is shipping during hot weather
periods (see below). Shipping is free for all normal orders shipped within the contiguous USA that are over $195.00.
Specially or quantity priced orders may not qualify for free shipping. You will be notified before the
order is processed if it does not qualify for free shipping. International Orders: Due to the high cost of shipping out of
the country, there is a surcharge for such orders. This will show up on the shipping
confirmation page when checking out should it apply to your order. We generally only ship to the US and Canada.
We may ship to other countries at times but confirmation of that should be made prior to
placing the order to avoid delays. HOT WEATHER SHIPPING: Since normal shipping companies do not have air conditioned
delivery vehicles, they will not guarantee the condition of chocolate shipped in
warmer weather. As a result, our guarantee does not apply to items damaged
in such circumstances. During hot weather periods, we try to ship all orders on Mondays
or Tuesdays. This ensures that packages are not left setting in hot warehouses
for extended periods. If you are placing an order during weather that may
cause such damage, you may want to select the optional Ice Packs on the order page. Using these
will not guarantee that the product will arrive undamaged, but will improve the chances of it.
In any event, we will not be held responsible for any damage resulting from such
weather. This is the industry standard and we ask for your understanding and
patience should such a situation arise. RETURNS: For non-special orders, if you are not happy
with your order for any reason, simply return it to us, following the instructions below,
for a full refund for the
amount of the purchase - no questions asked. A refund will be granted for the cost
of merchandise returned to us that is in its original condition. We do not apply a
re-stocking fee for non-special orders. A Return Merchandise Authorization number (RMA) is required
for all special-order refunds or for refunds where the shipping is to be refunded. Refunds
will not be made for merchandise arriving without a valid RMA number. You must contact us no later
than seven (7) days after the invoice date to obtain an RMA number. RMA numbers are
only valid for fifteen (15) days from the issued date. All returned
items must be shipped pre-paid - all others will be denied. For special orders, a re-stocking fee of 15% may
apply.
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